Customers sign a one-page customer acknowledgment that explains how LeasePass works, buyback eligibility, that it does not impact the customer’s financing terms, and confirms the dealer has no obligation, risk or responsibility for the LeasePass buyback.

The dealer sets the retail price. We recommend $1,250 to $1,500, which adds around $17 to a 72-month loan payment or $35 to a 36-month lease payment, for example. Non-cancellable = no refunds and no chargebacks for dealers.

The customer might love their car today — but most people don’t want to keep the same car for the full loan term. The problem is, they probably don’t know exactly when they’ll want to get a new car or what it’ll be worth when that time comes. Customers get flexibility and peace of mind — for about the cost of one takeout meal or a streaming subscription.

1) Customer submits 30-day notice here

2) Vehicle is inspected to confirm current condition

3) LeasePass pays off the remaining loan or lease balance per program rules.

LeasePass handles payoff, logistics, and resale.

Vehicle Inspection and Condition
At turn-in, the vehicle will go through our standard inspection, the same way leases and trade-ins are evaluated. It must be in clean condition, free of warning lights, and without serious mechanical issues. Normal wear is fine, but excess wear and tear or damage may reduce the buyback amount based on repair costs. The Wear and Tear Guide can be viewed at leasepass.com/wear-and-tear. Recall work and repairs must be completed. The vehicle must also have a clear title (no salvage history, branding, or unresolved liens).

Mileage
There’s no mileage cap. The buyback amount is simply reduced by $0.15 per mile over (a) the prorated lease allowance, or (b) 18,000 miles per year (1,500 per month) for financed vehicles.

Accidents
If the vehicle has an accident on its history report, the buyback amount may be adjusted for diminished value, just like any trade-in. Minor accidents don’t affect buyback eligibility. Only rare, severe damage that makes the car unsafe or unsellable would affect buyback eligibility.

Turn-In Requirements
Turn-in requires 30 days’ notice, a current payoff statement, and a copy of the acknowledgment. The vehicle must be made available for inspection within 3 business days of giving notice and be free of unpaid tickets, tolls, or penalties that could prevent clear title transfer.

LeasePass is built on portfolio math using predictive analytics informed by millions of historical resale transactions to set eligibility and manage risk. Performance is predictable across a large, diverse portfolio regardless of individual variations (validated by an independent actuarial firm).

Most early turn-ins are simply customers wanting a different vehicle rather than underwater exits.

All buyback obligations are backed and rest solely with LeasePass.

Yes, we offer the option to white-label LeasePass under your own brand—while we continue to manage all backend operations and support, keeping everything effortless for your team.

Stand out with a branded, innovative customer benefit they won’t find elsewhere, powered end-to-end by LeasePass.

Contact Us to learn more.

LeasePass increases profit and customer satisfaction, with zero risk, refund exposure, or operational burden for the dealership. It applies to both new and used vehicles, whether financed via lease or loan.

No Dealer Risk or Liability

• The Customer Acknowledgment and Dealer Agreement confirm that the dealer is never a guarantor, administrator, or liable party.

• All customer obligations are fully backed.

No Refunds. No Post-Sale Involvement

• Non-cancellable and non-refundable, even if the vehicle is sold, traded, totaled, or returned.

• If a deal is unwound, LeasePass is simply removed (no chargebacks or reimbursements).

• Turn-ins, support, and logistics are handled directly by LeasePass.

Not Insurance. Not a Warranty. Not Debt Cancellation

• Requires no licensing, product filings, F&I Sentinel registration, or lender approval.

• Does not impact financing, disclosures, or compliance.

Why It Can Be Offered on the Initial Pencil

• Structured as a dealer add-on/accessory tied to the vehicle, like paint protection or theft deterrent.

• Can be shown on the first pencil and rolled into financing without a separate signature.

• Dealers may structure LeasePass as a standard line-item add-on with opt-out availability, which typically results in higher customer penetration.

No lender submission is required. LeasePass finances automatically as part of the deal, the same way accessories do. Dealers do not need to submit LeasePass contracts to the lender. The cost is included in the amount financed or gross capitalized cost and requires no separate approval or filing.

Dealer Protections

LeasePass ensures dealers have no liability, chargebacks, and administrative burden. The following provisions are drawn directly from the Dealer Agreement and the Customer Acknowledgment.

From the Dealer Agreement:

Section 2.4 (Customer Support):
“Company is solely responsible for program administration, inquiries, disputes, costs, and liabilities. Dealer has no responsibility for vehicle purchases or post-sale obligations.”

Section 6 (Limitation of Liability):
“Dealer shall not be liable for any claims, damages, or disputes arising from the performance, non-performance, administration, or customer use of LeasePass. All obligations related to eligibility, customer support, customer disputes, and program rules and compliance are the sole responsibility of the Company.”

Section 9.2 (Hold Harmless):
LeasePass indemnifies, defends, and holds harmless the dealer and its officers, directors, employees, and agents against any claims related to the “administration, eligibility, or operation of LeasePass not caused by Dealer’s negligence or misconduct.”

From the Customer Acknowledgment:

Not insurance and not a dealer liability:
“LeasePass is a non-cancellable, optional vehicle buyback program that provides the following benefits if eligibility conditions are met. It is not insurance, a warranty, service contract, or debt cancellation, and does not alter loan or lease obligations. This acknowledgment is not part of your Retail Installment Sales Contract or Lease Agreement.”

LeasePass is the sole obligor:
“You acknowledge that LeasePass is administered by LeasePass LLC, not the dealership. This acknowledgment is solely between the customer and LeasePass LLC and does not create any obligation for the dealership.”