Frequently Asked Questions

  • LeasePass is a vehicle buyback program that gives you the option to turn in your new or used car anytime after 12 months. It’s rolled into your lease or loan and eliminates long-term commitments and resale uncertainty — giving you flexibility and peace of mind. Even if your car is worth less than you owe, we still buy it.

  • LeasePass works with both new and used car dealerships nationwide. Simply get yours through your local dealer, with the cost added to your purchase.

  • Yes, however, certain criteria must be met. See your dealer to confirm LeasePass is eligible on the vehicle you plan to lease or finance.

  • Yes, LeasePass is available for both new and used vehicles purchased through participating dealerships.

  • You love your car today — but most people don’t keep the same car for the full loan term.

    The problem is, you don’t know exactly when you’ll want to get a new car or what your current one will be worth when that time comes.

    LeasePass gives you flexibility and peace of mind to simply walk away when you decide you want a new car.

  • Yes, we have an A rating with the Better Business Bureau.

  • The LeasePass Customer Acknowledgment is solely between the customer and LeasePass, independent of your dealer or lender, does not modify the terms or your lease or loan, and is not insurance or warranty coverage.

General Information

  • You can exit anytime after a year by providing 30 days’ notice. LeasePass Certified vehicles qualify for this benefit, and LeasePass will schedule an inspection and initiate the buyout or payoff process with your lender.

  • Anytime after 12 months, submit this form to provide your 30 days’ notice. We’ll schedule a quick inspection to confirm the vehicle condition and mileage. Before buyback, you’re still responsible for any deferred, skipped, or unpaid payments. LeasePass pays off the remaining lease or loan balance per program terms, handles the title transfer, and closes out your loan or lease. The vehicle is no longer your responsibility — simple, easy, done.

  • Exiting your vehicle prior to 12 months is not part of the LeasePass program.

  • No, LeasePass is non-transferable and is tied to the original vehicle and owner as specified in the agreement.

  • Any negative equity from a previous vehicle rolled into this loan is your responsibility and not paid off by LeasePass. You’d still owe the remaining balance of rolled in negative equity from a prior vehicle.

  • Yes, LeasePass remains valid as long as your relocation is within the continental United States. Please notify us of your new location to facilitate the process smoothly.

Using LeasePass

Vehicle Condition Standards

  • Normal wear and tear is fine. If there’s damage or excess wear and tear, per our Wear and Tear Guidelines, the buyback amount will be reduced by the cost of the repair.

    If the vehicle has an accident on its history report, the buyback amount may be adjusted for diminished value, just like any trade-in. Only in rare cases of severe damage that make the car unsafe or unsellable would buyback eligibility be denied.

  • Drive as much as you need, of course! Just note that if you turn in your vehicle, the buyback amount will be reduced by $0.15 for every mile over your mileage limit—either your prorated lease allowance or 18,000 miles per year (1,500 per month) for financed vehicles.

  • At turn-in, the vehicle will go through our standard inspection, the same way leases and trade-ins are evaluated, and must be in clean condition. Normal wear is fine, but excess wear and tear or damage may reduce the buyback amount based on the repair cost. The Wear and Tear Guide can be viewed at leasepass.com/wear-and-tear. The vehicle must also have a clear title (no salvage history, branding, or unresolved liens).

  • Yes, as long as those modifications can be reversed by you at turn-in. Adding window tint is perfectly fine. Simple accessories are fine, but vehicle modifications that can’t be reversed or that hurt resale value void buyback eligibility.